This is for
online consumer sales only. For returning goods bought in our store please contact
customer services. B2B customers please contact us directly.
faulty on arrival. You
have the option of an exchange or refund. If your items are faulty on
arrival, you have 5 calendar days to inform us. Items should be returned
in their original packaging complete with all accessories and
documentation. Ask Customer Services for a pre-paid returns label. Once we
have verified the fault, we'll issue a replacement or full refund to you
via your original payment method and reimburse your reasonable return
carriage costs. We test returned items, and if a returned item is found
not to be faulty by our technicians we will return the item to you, in
this instance you will be liable for the return carriage.
- If any of your purchases develop a fault, and
it's more than 5 calendar days since receipt, then provided your item is
within its warranty period, you are entitled to a warranty repair.
- Sometimes manufacturers provide support direct
to end users. The main reason for this is that they would like to ensure
that their customers receive the best possible support on their products.
If we refer you to a manufacturer your RMA will invariably be dealt with a
- For products sold as open box or clearance the
warranty period is 30 days.
Damage in Transit
If any items were damaged in transit,
we ask that you report it to us within 5 working days (please note that this is
48 hours for our business customers). If the items are visibly damaged on
receipt, please refuse the delivery and call Customer services. Items should be
returned in their original packaging complete with all accessories and
documentation. Once received back into our warehouse, we'll issue a replacement
or full refund to you via your original payment method.
Item Missing or
If there is an item missing from your
order or the wrong item has been sent, then please contact Customer Services through
email at firstname.lastname@example.org or
call us at +91 XXXXXXXXXX as soon as possible and in any event within 24 hours,
and we will do our best to resolve the problem.
Click here to Request RMA.